Privacy Policy

Burhani Hadaya, a company incorporated and registered in Kuwait (hereafter referred to as “we,” “us,” and “our”), takes your privacy very seriously. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future, and the circumstances under which we may disclose it to third parties. If you have any questions about the collection or use of your information or if you have complaints, please contact us at [email protected].

By visiting and using www.burhanihadaya.com (the “Website”) or any other application or website (“Application”) for the purchase or sampling of products from Burhani Hadaya, you acknowledge that you have read, understood, and consented to the practices regarding the use and disclosure of your personal information described in this Privacy Statement and our Terms and Conditions. If you are under the age of 16, please obtain your parent or guardian’s consent before providing us with any personal information.

What Information Do We Collect and How Will We Use It?

When you register for an account with us, place an order, or send us an inquiry, we collect certain personal information, such as:

  • Name
  • Postal address
  • Phone numbers
  • Email addresses

We may also obtain information about you as part of authentication or identity checks. This information is used to:

  • Identify you as a customer.
  • Process your orders and payments.
  • Deliver products.
  • Update our records.
  • Enable your use of interactive features on our Website.
  • Manage your account.
  • Provide you with information about our products, events, promotions, and services via email, mobile messaging, phone calls, or other electronic means, including social media platforms (if you have consented).

We may also use your personal information to:

  • Tailor the Website’s content to your preferences.
  • Customize our communications to make them more relevant to you.
  • Request additional information (e.g., product preferences, age) to enhance our service. Providing this information is voluntary, but failure to provide it may limit our ability to process your order.

Additionally, we may use your personal information for internal marketing and demographic studies, alongside non-personal data, to analyze and monitor customer behavior and improve our products and services.

Retention and Deletion of Personal Information

We will retain your information as long as you remain an active customer. If you wish to:

  • Request the deletion of your personal details.
  • Change your preferences.

Please contact our Customer Service Team at [email protected].

Our Commitment to Your Privacy

We are committed to complying with applicable laws to ensure your personal information is kept secure and processed fairly and lawfully.

Disclosure of Your Information to Third Parties

We do not store, sell, share, rent, or lease your credit/debit card details or personally identifiable information to third parties. However, in certain circumstances, we may disclose your personal information to third parties:

  • To comply with legal requirements or legal processes.
  • For obtaining legal advice.
  • To reduce credit risk and prevent fraud.
  • To protect and defend the rights and property of Burhani Hadaya.

When disclosing information for fraud prevention or credit risk reduction, we take all reasonable steps to ensure it remains secure.

Updating Your Personal Details

You can amend or update your personal details by logging into your account on our Website and editing your information as needed.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The amended version will be posted on our Website. Please review this page regularly for updates. By continuing to use the Website or submitting information after changes are made, you agree to the revised Privacy Statement.

Third-Party Links

The Website and Applications may include links to external websites not controlled by us. We are not responsible for the privacy practices, data collection, or content of these websites. Please review their privacy policies and terms before providing any personal information.

Security Statement

While we strive to protect your personal information, transmission over the Internet is not completely secure. Submitting information is done at your own risk.

We use strict procedures and security measures, including:

  • Secure Socket Layering (SSL) encryption technology for online transactions.
  • Secure servers to protect your information during data transmission.

When you see “https” in the URL or a padlock icon in your browser, it indicates a secure connection employing SSL encryption. However, please note that email communication is not encrypted and should not be used to transmit sensitive information such as credit card details.

For further inquiries, please contact us at [email protected]